ConnectDial Calling Solution

Bridging Voices, Building Connections

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About Us

About Us

ConnectDial: Redefining Customer Communication

About ConnectDial

ConnectDial offers a comprehensive call center solution designed to streamline customer interactions, optimize agent performance, and enhance overall customer satisfaction.

  • Efficiency: With features like automatic call distribution and call queuing, ConnectDial ensures that incoming calls are routed to the right agents swiftly and efficiently.
  • Reliability: Our platform offers robust call recording and monitoring capabilities, providing businesses with the assurance of quality control and compliance adherence.
  • User Experience: From interactive voice response to seamless call forwarding and transfer options, ConnectDial prioritizes user-friendly features to enhance the overall customer experience.
Features

Features

Unlock the Power of ConnectDial with These Key Features:

Automatic Call Distribution (ACD)

Automatically routes incoming calls to the most appropriate agent based on predefined criteria such as skillset, previous interactions, or caller input.

Interactive Voice Response (IVR)

Allows callers to interact with a menu system using voice or keypad inputs to direct their call to the appropriate department or agent.

Call Queuing

Holds incoming calls in a queue when all agents are busy, ensuring callers are not lost and are served in the order they were received.

Call Recording

Records conversations between agents and callers for quality assurance, training, and compliance purposes.

Call Monitoring

Supervisors can listen in on live calls or review recorded calls to monitor agent performance, provide coaching, and ensure quality standards are met.

Call Forwarding and Transfer

Enables agents to transfer calls to other departments or colleagues seamlessly or forward calls to external numbers if necessary.

ConnectDial

Ready to elevate your call center experience? Contact us today to discover how ConnectDial can transform your customer communication!

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Pricing

Pricing

Choose the Perfect Plan for Your Call Center Needs

Basic Plan

$10 / User / month

  • Ideal for starting a simple call center for corporate or personal needs
  • Cost-effective solution for those looking to save money
  • Basic call center features
  • Standard support
  • Access to detailed reports

Enterprise Plan

  • Partnership-oriented features
  • Vision and transformation-focused
  • Powerful call center features
  • Dedicated resources tailoredto organizational needs
  • Extended support
Contact

Contact

Got questions or need assistance? We're here to help! Connect with us today!

Address

Daima Towers 14th Floor, Eldoret

Call Us

+254 700 236628